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FAQs

  • Will salt water damage my Old Town boat?

    No, salt water will not damage your canoe or kayak or any of its components with brief exposure. However, if you are using your boat frequently in salt water, it should be rinsed down after every use to avoid discoloration or corrosion of components. 

  • How do I clean my Old Town canoe or kayak?

    HULL EXTERIOR: Wash with mild soap and water. You can also use Murphy's Oil Soap. To beautify, we suggest a vinyl protectant product such as Armor All®, 303 Products or Pledge. These are safe for use on any of our Polyethylene, Superlinear, Royalex® and Fiberglass canoes or kayaks. 

    We do not recommend waxing your hull with a paste wax, such as most car waxes. The wax fills in any scratches or gouges, then dries to a white color, making the damage more apparent. 

    HULL INTERIOR: Wash with mild soap and water. We DO NOT recommend using any of the above products or polishes on the interior, as the floor of your boat may become slippery.
     

  • How should I store my Old Town canoe or kayak?

    CANOES: Always store upside-down, even overnight. If at all possible, set on sawhorses or blocks, as this will allow the gunwales to carry the weight.

    KAYAKS: Should be stored on their sides or standing on one end, if at all possible. If stored outside we recommend an Old Town kayak cockpit cover to prevent the possibility of water getting inside. Another option is to store the boat upside-down, preferably in slings or on cradle-type saw horses. This will keep the decks from becoming distorted. 

    If you must store your canoe or kayak outside, we recommend you tie it down, as strong winds can catch the underside, flip it, and cause damage. Also, ultraviolet light from the sun may fade the color over time; if possible, store your boat out of the sun. If stored outside, do not cover with a tarp laid directly on the boat, as the heat of the sun will create an oven under the tarp that can damage, distort or discolor the hull. A tarp properly suspended above the boat will protect it from ultraviolet light. Simply leave sufficient space to allow for air circulation.

  • How do I pick the right paddle?

    You should choose your canoe paddle based on your height and seat position. In the bow position, you want a paddle that measures from the floor to the middle of your chest. In the stern you need more length to assist in steering, so your paddle should stand up to the height of your collarbone. 

    For a kayak paddle, consider the boat width, as well as the paddler's torso length and paddling style. Longer paddles are better suited to taller people, wider kayaks and a more relaxed style of paddling; shorter paddles match up better with shorter people, narrower kayaks and a more vertical style of paddling. 

    Choosing between a wood or synthetic paddle is a matter of personal preference as well as intended use. Our wood paddles are more aesthetically pleasing, have a nicer feel in the water and of course are more traditional...what Old Town is all about. On the other hand, our synthetic paddles are more durable and will work great as a general utility paddle.

  • How do I get new decals for my Old Town boat?

    If you need new decals for your Old Town canoe or kayak, first check with your local dealer to see if they carry these items. If not, please email customer service and request the decals you are looking for. Our Old Town canoe decals are available for purchase in our online store - click here

  • How do I get a duplicate MSO in order to register my canoe or kayak?

    In order to get a duplicate Manufacturer's Statement of Origin (MSO) you should contact the dealer from whom you purchased the canoe or kayak. If for some reason you cannot reach them (you have moved, or the dealer is no longer in business, etc.), email customer service at with your request. 

  • How do I get a replacement copy of an Owner's Manual?

    To receive a replacement Owner's Manual, please use our contact form and we can send one out to you. Or you can download a PDF version of the owner's manual. 

  • Where is the serial number on my Old Town boat?

    You can find the serial number for your canoe or kayak on the back cover of the Owner's Manual included with your boat. The serial number is also located on each boat as follows. On kayaks the serial number is located approximately 6" from the stern on the starboard side of the boat (the right-hand side of a boat when you are facing the front front). On canoes the serial number is located up to 12" from the stern on the starboard side of the boat. The serial number on a wood canoe is stamped on the stem which is located on the inside of the boat at the bow and stern. If a serial number that is etched into the boat is difficult to read, take a rubbing of the number by placing a piece of paper over the number and rubbing a crayon or pencil until the serial number can be seen on the paper. 

  • How do I trace the history of my Old Town canoe?

    Call Old Town Canoe Co. at (207) 827-5514 or (800) 343-1555 and request to speak to Customer Service, or email customer service. Your serial number will be required, which is typically located at the stern end of the canoe. A research fee may be applied. (NOTE: We are unable to research histories for boats built from the mid-eighties through the present since detailed records are not available for newer boats.)